Home-Care Perfection - Main Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s care plans were kept up to date and they were specific to the person’s needs and wishes. Staff felt it gave them enough information to be guided on how to provide the right support. People and their relatives liked the QR code sign in system and how they could access their care plans safely through the internet. The provider used an initial assessment tool to ensure people#s views and wishes were included in their care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received support which was in line with current best practices. There was a joined-up approach between the service and involved health staff such as GPs and hospital staff. This ensured support was provided in a collaborative way, which focused on what was important to the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff and leaders worked in close collaboration with health and care staff. Staff kept clear records of any involvement they had with people and their relatives, so people only had to tell their story once. Staff had confidence in knowing when to escalate a concern they had to ensure people received the right health care input to maximise their wellbeing.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to live as independently as possible. Staff focused on the support people wanted and how they wanted it to provide a person-centred approach. Care plans were created with the persons involvement to ensure it was clearly identified the person’s strengths and areas they required support. One relative told us, “The care is fantastic. The same carers visit and they can ‘read’ my relative’s mood.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Leaders closely monitored and reviewed people’s care needs. On a regular basis, office staff rang people and their relatives to review the support being provided and to understand if anything isn’t working well for the person. Where improvements and changes were needed, this was actively shared with staff and reviewed to ensure it was working well for the person. One member of staff told us, “The manager is very good. They tell us if we need to do anything differently or if anything has changed.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People consented to receive their care. People were asked to sign a consent form and staff routinely recorded when people had given verbal consent. Where people were unable to consent, mental capacity assessments were completed, and best interest decisions were put in place to ensure staff were guided on how to support the person. People and their relatives were always consulted on how they wanted to receive their care.