During an assessment under our new approach
Date of assessment 7 April to 02 June 2025. This service specialised in the care of people with a learning disability and autistic people and we have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found care was provided in line with this guidance. Not everyone who used the service received the regulated activity of personal care. CQC only inspected the care relating to the people who received personal care. This is help with tasks related to personal hygiene and eating.
People were protected and kept safe. Staff understood and managed risks. Where risks were identified, these were mitigated. There were enough staff with the right skills, qualifications and experience. People’s medicines were managed safely. People were involved in assessments and regular reviews of their needs. Care plans and assessments took account of people’s communication, personal care and health needs. People were treated with kindness and compassion. Staff protected their privacy and dignity. The service provided information in a format people could understand. People were encouraged to maintain relationships with relatives and friends. Staff worked in partnership with other agencies to make sure people were encouraged to identify and achieve their goals. People received fair and equal care and treatment. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were knowledgeable, supportive and visible. Staff understood their roles and felt able to give feedback. There was a culture of continuous learning and improvement to ensure people received good quality care.