Redcourt

Updated 9 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 23 November and was announced.

Updated 9 December 2020

About the service: Redcourt is a residential care home that was providing personal care for 10 adults with a learning disability and/or autism at the time of the inspection. Accommodation is provided on two floors with communal areas mostly on the ground floor. There is access to an inner courtyard and other outside space.

People’s experience of using this service:

People were protected from avoidable harm and abuse. Staff knew what action to take if they suspected abuse. Relevant risk assessments had been completed and actions were taken to reduce risks to people. The environment was monitored and safe for people to live in. We identified some concerns with the management of medicines; however, action was being taken by the registered manager to rectify these. Sufficient staff were available to meet people care and support needs. Staff received the training they required for their roles and received supervision and appraisal.

The outcomes for people using the service reflected the principles and values of Registering the Right Support. People were encouraged to be as independent as possible and they were supported to be part of the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Relevant mental capacity assessments had been completed and care was planned in their best interests when they could not make a decision.

People were relaxed and happy with staff and when they were upset or distressed, they sought the support of staff, who responded quickly to provide reassurance. They were supported to express their views and opinions, which were listened to and acted upon. Staff knew people well and this enabled them to respond effectively and with an understanding of each person’s preferences and wishes.

People received responsive care and support from staff who were well trained and demonstrated the principles of person centred care within their work. Care contained relevant information about how to meet people's needs and were regularly reviewed.

The home continued to be well led. The management team provided daily leadership and support. Staff felt able to raise concerns and discuss issues openly. People using the service knew the management team well and showed trust in them. Quality assurance processes were in place and actions were taken to address issues identified in the audits.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (Last report published in May 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.