- Care home
Redcourt
Assessment report published 4 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 28 July to 17 August 2026. Redcourt is a residential care home registered to provide accommodation and personal care for up to 14 people with a learning disability, and autistic people. At the time of the assessment the service, 12 people were living at the service.
This assessment was carried out due to the age of the previous rating.
We assessed the service against, ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disabilityrespect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider was in breach of legal regulations in relation to governance, and staff training at the service.
Systems to oversee risk and quality at the service were not effective. Accidents and incidents were not analysed robustly to identify themes and trends to reduce risk of recurrence. Audits and checks did not consistently identify risk, and action plans were not always generated to drive improvement. Formal processes to actively seek andact on feedback were not in place. This placed people at risk of receiving care which did not meet their needs.
Staff had not received appropriate levels of training to carry out their roles, this included training to support people with a learning disability and autistic people. This placed people at risk of receiving care which did not meet their needs.
Some care plans and risk assessments needed reviewing to ensure they were reflective of people’s current needs. However, people were supported by a consistent staff team, who knew them well and how to support their needs safely. There were enough staff, and staff were responsive to people’s needs. The environment was clean and well-maintained.
The provider demonstrated an integrated approach with clear networks across health and social care to meet people’s needs. They strongly advocated for people to overcome any barriers and receive the right support from external agencies.
The registered manager had a clear commitment to the service and the people they supported; they were a visible and hands on presence within the service. Staff felt well supported by the registered manager.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and their relatives fed back positively on the care received. Feedback included, “I just think they genuinely care, they do have his best interests at heart.” And, “The staff do treat [person] with kindness, it is like a family.”
Care was observed to be person-centred and promoted people's dignity, privacy and human rights. Staff communicated with people in ways which people could engage with and understand, staff understood people’s needs, preferences and backgrounds, which supported them to provide person centred care.
The environment met people’s sensory needs and preferences. People had choice over where they wished to spend their time, with access to communal spaces, private rooms and a safe outdoor space.
Staff supported people to choose how to spend their time. A range of activities based on people’s interests, and events, such as a summer fayre were planned with people. People were supported to enjoy their local community whenever they liked and maintain friendships. People told us they enjoyed the meals provided at the service.