Betamindes Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before their care package began, and assessments were kept up to date as needs changed. Records showed detailed information about people’s physical health, communication and personal care needs. For example, one assessment included clear guidance about how to support a person safely with their personal care, including their preferences. Staff told us assessments reflected people’s needs accurately and helped them understand how the person wished to be supported.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff followed clear instructions on how to support people safely with clinical tasks, such as maintaining equipment settings and escalating concerns if changes were identified. Staff followed nationally recognised safety guidance, when supporting people with oxygen therapy. Care plans were accessible in the digital care system and were reinforced during staff supervision meetings.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well with families and external professionals to ensure care was coordinated. They were in regular contact with health professionals when people’s needs changed. For example, when district nurses updated a person’s pressure‑care instructions, staff showed us how this information was added to the digital care system, so everyone had the most up‑to‑date guidance. Staff said this helped maintain consistency and supported effective teamwork.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff described how they encouraged people to stay active, drink well and engage in meaningful routines. One person had become socially isolated, and staff supported them to attend a day centre twice a week, where they joined activities and social groups.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. Staff explained how they recorded changes in the digital care system and escalated concerns quickly. Staff told us learning from incidents was shared to support improvements and we saw evidence of staff meeting minutes shared between the team.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider applied the Mental Capacity Act 2005 appropriately. Records showed staff considered whether a person had any impairment that could affect their ability to make specific decisions. In one example, an assessment confirmed a person had capacity to make the decision, and staff supported them to make their own choice.