- Homecare service
Betamindes Limited
Assessment report published 9 April 2026
Contents
Ratings
Our view of the service
Date of assessment 15 February 2026. Betamindes Limited is a domiciliary care service registered to provide personal care to people living in their own homes. At the time of the assessment, they were providing personal care to 50 people. This assessment was carried out because the service’s previous rating is now of an age that requires a new assessment to ensure people continue to receive safe, effective and well‑led care in line with current regulatory standards. The service has been rated good.
People described the care as reliable and staff consistently said people were well cared for and safe. Care plans and electronic care records contained detailed information about people’s routines, preferences and care needs. Staff spoke confidently about supporting people with more complex health conditions, such as dementia, stoma care, oxygen therapy and end‑of‑life support, and this matched the guidance set out in people’s care plans. We saw examples where external professionals had been involved at appropriate times. Families told us staff kept them informed when concerns were identified and communication from the provider was good.
The provider had systems in place to monitor the quality and safety of care. Audits and risk assessments identified where improvements were needed, and we saw evidence action had been taken, including updating care plans, reviewing environmental hazards and supporting staff following concerns. Staff explained they felt comfortable raising issues, and managers were described as approachable and responsive.
Staff told us while people’s care remained safe, there had been occasions when rotas were changed without consultation or breaks had not been planned during long shifts. These issues affected morale at times, although staff said managers listened to them, addressed specific concerns, and had recently implemented a pay increase to help staff feel valued.
Safeguarding procedures were understood and followed, and care plans showed appropriate use of the Mental Capacity Act 2005 (MCA). People told us they felt safe with staff, and staff described knowing how to escalate concerns.
People's experience of this service
People told us they were supported by a reliable staff team who knew them well. They said staff arrived on time, treated them kindly and understood their routines. People commented, “The care I receive is 11 out of 10” and “I like knowing the same carers visit regularly.” People told us they had built trusting relationships with staff and felt comfortable raising any concerns directly with them.
People told us staff took time to get to know them, speaking with them about their life histories, interests and preferences. People said staff involved them in day‑to‑day choices and respected how they liked things to be done, such as how they preferred their meals prepared or the order in which they liked their personal care. One person said, “The staff always ask what I want to do first.” Care plans reflected these experiences.
People spoke positively about the quality of staff communication. They told us they were kept informed when any changes occurred and felt reassured the office team or care staff would contact their relatives if there were concerns about their health. Some people receiving more complex support said staff explained what they were doing and made sure they were comfortable throughout.
People told us they had confidence in the management team and felt the provider genuinely tried to improve. One person said, “I can always ring the office.”
Overall, people described their experience as positive, personalised and delivered by staff they trusted.