Betamindes Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff spoke warmly about the people they supported and told us they always aimed to make people feel comfortable. Care plans included guidance on how to provide reassurance and maintain dignity during personal care. One person told us staff were always polite and said, “The best thing about the care I receive is the friendly people.” Staff explained they checked in with people throughout visits to ensure they were comfortable and happy with the support they received.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans included details about people’s routines, interests and how they liked things to be done. For example, we saw a care plan describing a person’s preferred morning routine and how staff should support them to start their day in a way that felt familiar. Staff told us they read this information before visits so they could provide care in a way that reflected each person’s wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff described how they encouraged people to do what they could for themselves, such as choosing what to wear, making decisions about their meals or completing aspects of their personal care. Care plans recorded what people wanted to do independently, and staff told us they followed this guidance. People said they were able to make choices about their day and felt listened to by staff.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us they contacted the office if they noticed anything unusual or if someone appeared unwell. The management team acted quickly when concerns were reported, ensuring people received timely support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt valued by managers. Some staff said they occasionally experienced pressure relating to rota changes or working patterns, but said management were approachable and willing to address issues when raised. Staff felt supported to carry out their roles safely.