Ghyll Royd Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People care plans were up to date, person centred and focused on the support people would like to receive. Staff told us care plans were good quality and it helped them provide the right support with people. One relative told us, “I get the care notes on my phone and it really helps me to read the updates.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff worked well with visiting professionals whereby staff knew people well and could easily provide up to date information.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider was able to provide information in a wide variety of formats to meet people’s communication needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There were regular “relative and resident” meetings which were accessible and inclusive for anyone who wished to attend. Updates and actions were taken following the meetings to ensure views were incorporated into action plans. There was a complaints process in place which was consistently followed. One relative said, “I have [persons] care notes on my phone and it really helps me to read the updates.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The service was accessible and inclusive. This included providing texture-modified food and drinks where required and supporting people with different communication, mobility and health needs. The environment was accessible and enabled people with different needs and abilities to access communal areas, facilities and outdoor spaces safely.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People experienced positive outcomes and reported feeling safe and well cared for. Feedback about care from people and relatives was overwhelmingly positive. Staff promoted dignity and independence, and people were supported to make choices.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

There were up to date and person centred end of life care plans which clearly identified how people wished to receive their care. Key details were in place on who to contact and whether the person wished to attend hospital or remain at the service.