Ghyll Royd Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One relative told us, “I know they are being looked after.” We observed staff to be kind and attentive to people. One staff member told us, “I love working here. The residents are so lovely.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff knew people well and understood their needs, preferences and life history. We observed staff knew people’s preferences, routines and wishes well.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One person told us, “Nothing here is ever any trouble for these lovely staff. Anything I ask if not a problem for them. They are very helpful.” There is a wide variety of activities taking place each day of the week which people told us they enjoyed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were attentive in recognising a change in someone’s care needs or health and escalating this promptly. People benefitted from a staff team which worked closely together and communicated clearly to share information. Staff felt comfortable speaking with the deputy manager or registered manager to raise their concerns if someone was unwell.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff felt happy working at the service and they felt supported by the managers. The provider had signed up to the West Yorkshire Fair Work Charter to ensure staff received consistent expectations of their rights and expectations at work.