We carried out a review of the data available to us about First Care Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about First Care Healthcare Ltd, you can give feedback on this service.
First Care healthcare Ltd is a domiciliary care agency which provides personal care to people in their own
homes. The service is registered to provide support to adults. At the time of our inspection 6 people were receiving personal care. CQC only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using the service and what we found
People received safe care and support. Risks associated had been assessed and staff provided examples of how they managed those risks with positive effect. If any accidents or incidents occurred, or if complaints were received about the service, the registered manager told us they would take action to prevent recurrence and learn lessons. The management of medicines was safe, and staff followed safe infection prevention control practices. Staff had been recruited safely, and enough of them were available to meet people’s needs. People received their care calls from reliable staff at the agreed time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs had been assessed before they had started to use the service. People and their relatives had been involved in care planning to make sure their care and support met their needs and was delivered in line with their lifestyle choices and cultural needs.
People were treated kindly by caring staff. People's dignity was maintained and their right to privacy was respected. Support from the service enabled people to remain living in their own homes in line with their wishes. People received responsive care from a small staff team who they knew and trusted. Care records contained enough information to help staff provide personalised care and support.
The service was well-led. Effective systems were in place to monitor and review the quality and safety of the service provided. Relatives spoke positively about the leadership of the service and the registered manager who demonstrated their commitment to continually improving outcomes for people and their families. People had opportunities to feedback about the service they received. All feedback we reviewed was positive. Staff felt supported and told us they enjoyed their jobs.
Staff worked in partnership with other healthcare professionals and followed their specialist advice to ensure their needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2021 and this was their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.