Archived: Mr & Mrs J Ropero

The inspection took place on 7 February 2017 and was announced. Due to the size of the service, we gave the service notice of our visit on the previous day, in order to make sure people and staff would be in.

At the last inspection in December 2014, the service was rated Good. At this inspection we found the service remained Good.

Mrs Ropero is the registered provider or owner, so there is no legal requirement for her to be the registered manager as well. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and well cared for. The staff were appropriately trained in safeguarding adults from abuse and assessments were in place to minimise the risk of harm to people. Staff were trained in the safe administration of medicines. No one using the service was prescribed any medicines at the time of this inspection.

The registered provider ensured the staff teams knowledge and skills were kept up to date, by completing training regularly in a range of subjects. This ensured that people’s needs could be met.

People were supported to have control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People said they enjoyed good food. People were supported to maintain good health as they had access to relevant healthcare professionals when they needed them.

People received considerate care from kind and supportive staff. People’s wellbeing, privacy, dignity and independence were monitored and respected and staff worked to maintain these wherever possible.

We saw that people were supported according to their detailed person-centred care plans, which reflected their needs well and which were regularly reviewed. People had the opportunity to engage in eventful and stimulating pastimes and led very active lives. People had good family connections and support networks.

We saw that the service was well-led and people benefitted from this because the culture and the management style of the service were positive. There was an effective system in place for checking the quality of the service using audits, satisfaction surveys, meetings and good communication.

Further information is in the detailed findings below.

We saw that individual records were kept through a care planning system to ensure that the person was fully supported with the meeting of their needs. Choices were offered to the person to ensure they could live their life as they wished.

Systems were in place to help ensure that anyone who lived in the home was supported to have a healthy balanced diet and to have their medication needs met.

The home was clean, warm and comfortable throughout with maintenance having been completed regularly. This included servicing of the fire and gas systems.

We saw that systems of quality assurance were in place to help ensure that practices in the home were up to date; complaints and accident procedures were also in place to support people should these needs arise.

Policies and procedures were up to date, including information on health and safety in the home, and emergency planning, for example in the event of a power failure.