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Glenmore Trust - Northumberland Street Good

Inspection Summary


Overall summary & rating

Good

Updated 16 May 2019

About the service: Glenmore Trust – Northumberland Street is a domiciliary and supported living service. It provides personal care and support to people living in their own homes. There were 133 people using the service at the time of this inspection.

People’s experience of using this service: The service was exceptional in its person-centred values and managers and staff were absolutely committed to these. The service provided exceptionally personalised support for each person and demonstrated a high level of responsiveness if people’s needs changed.

The service had a strong local community ethos and staff were passionate about social inclusion for everyone in the community. The service worked extremely well with other health and social care service to provide new services for the benefit of anyone who might need safe, emergency support at some stage in their lives. The service provided compassionate and caring support for people at the end of their lives.

People said they received a good service from caring, helpful staff. People had small teams of staff who they were familiar with. Staff knew people’s needs and preferences well. People said the staff were “amazing” and they had good relationships with them.

People were actively assisted by staff to maintain and manage their well-being. Staff made sure that people were treated with dignity and respect and in a way that was free from discrimination.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received regular training, supervision and appraisal. They worked closely with other health professionals to promote people’s health and were good advocates of people’s wellbeing.

The provider was proactive in working with other professionals and stakeholders. The provider was a member of many local forums to share information and examples of good practice. They helped to develop new services for the benefit of the local community.

The service was safe and any risks were well-managed. There were enough staff to support everyone with their agreed care package.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (published September 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 May 2019

The service remains Good.

Details are in our Safe findings below.

Effective

Good

Updated 16 May 2019

The service remains Good.

Details are in our Effective findings below.

Caring

Good

Updated 16 May 2019

The service remains Good.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 16 May 2019

The service has improved to Outstanding.

Details are in our Responsive findings below.

Well-led

Good

Updated 16 May 2019

The service remains Good.

Details are in our Well-Led findings below.