- Homecare service
Glenmore Trust - Northumberland Street
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Assessment report published 2 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 8 June to 13 July 2026. At the time of our assessment, the service supported 46 people. The service provides personal care and support to adults with a range of needs, including learning disabilities, autistic people, physical disabilities, sensory impairments, long-term health conditions and mental health needs. People lived in supported accommodation with their own tenancies, across North Cumbria. We reviewed records and governance information and spoke with people, staff, relatives and professionals involved in people's care and support.
The service was able to demonstrate how it was meeting the principles of Right Support, Right Care, Right Culture. People were supported to live as independently as possible, make choices about their lives and take part in their local communities. Staff promoted people's dignity, independence and wellbeing.
People spoke positively about the support they received. We observed warm and respectful interactions and found staff knew people well. People were involved in decisions about their care, maintained important relationships, accessed activities they enjoyed and were supported to achieve goals that mattered to them.
The service had effective arrangements for recruitment, medicines management and staff training. Staff spoke positively about local leadership and professionals described good partnership working. Some improvements were needed to further personalise records, strengthen outcome monitoring and improve Mental Capacity Act recording. Some staff also raised concerns about communication from senior leaders and wider organisational oversight.
Overall, people received good-quality, person-centred support from staff who knew them well. Improvements were needed to strengthen governance and record keeping, but people were achieving positive outcomes and receiving care that met their needs.
People's experience of this service
People were positive about the support they received and told us staff treated them with kindness, dignity and respect. During our visits, we observed warm and respectful interactions between people and staff. People appeared relaxed and comfortable in their homes and were involved in decisions about their daily lives. Homes were personalised and reflected people's interests, preferences and lifestyles.
People were supported to maintain relationships, take part in meaningful activities and access their local communities. We saw people participating in household tasks, social activities and daily routines, with staff encouraging independence while providing support when needed. Relatives and professionals were positive about the support provided and described effective partnership working with staff.
Staff told us people were "treated with kindness, dignity, fairness and respect" and were "fully involved in decisions and choices." Feedback, observations and records consistently demonstrated a person-centred approach to care.
Overall, people experienced caring and individualised support from staff who knew them well and supported them to achieve positive outcomes.