The Churchley Rest Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

We assessed 1 quality statement in the responsive key question. The assessment of this area indicated areas of good practice and improvements since the last inspection, our rating for the key question has remained good.

This meant people’s needs were met through good organisation and delivery

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Previous areas requiring improvement identified at the last inspection had been met in respect to people’s care plans being up to date and containing relevant and important information about people. All care plans had now been transferred over to an electronic system. People’s care plans were detailed and contained up to date information about how people wanted their care and support to be provided. For example, staff were observed having meaningful conversations with people as they knew people well and what was important to them.

One relative told us, “(Relative) is well looked after, the staff are nice and seem to be on top of things.”

Another relative told us, “The staff are really kind, sweet, always happy to chat, they go out of their way to help. (Relative) is really well looked after.”

Community professionals told us, "The home provides exceptional care to the people who live there."

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.