The Churchley Rest Home Limited

Updated 27 August 2025

Date of assessment 4th September 2025. Churchley Rest Home is a residential care home, providing accommodation and personal care for up to 16 people over the age of 65. There were 15 people living at the home on the day of inspection. Some people had specialist needs associated with dementia. This was a responsive inspection based on the length of time since the last inspection and previous breach. At our last inspection the provider was in breach of legal regulation in relation to consent. Improvements had been made around gaining consent, however further improvements were needed and the provider was still in breach of legal regulation to consent and a further breach of governance. The service had not always gained consent where appropriate and Mental Capacity Assessments were out of date and not decision specific. Deprivation of Safeguarding Liberty had not been considered and in some cases required. Audits had not been routinely carried out in line with the services policies and procedures for example, this posed potential risk to equipment not being safely maintained. The provider did not have robust systems of governance and quality monitoring in place. The service was clean and homely. People were observed receiving person centred care and choosing how they wanted to spend their time. Staff were observed engaging well with people and knew what was important to them. Staff felt supported by the management team and enjoyed working for the service. Medicines were administered safely, and new medication audits had recently been implemented.

Updated 27 August 2025

People and relatives overall were positive about the care and support they received. Relatives told us they felt welcomed when they visited and that staff were kind and friendly. One relative told us, "They always make me very welcome. Another relative told us, “The staff have been lovely, fantastic and welcoming. They have helped us through a very difficult time. It is a lovely home.” We received mixed feedback from people about staffing levels, some relatives felt more staff would be beneficial, especially at night times. A relative told us, “There is only one member of staff on at night. I notice that the residents that can’t get upstairs on their own have to make sure that they go up with the day staff before the day staff go off shift, which means that there is never anyone in the downstairs lounge after 7.00/7.30 pm”. Another relative told us, “I think there are enough staff, I’ve never had a situation whereby I can’t find a member of staff if I need to talk to them.” People and relatives spoke highly of the management team, and said they were approachable and supportive. One relative told us, “They are very caring. The registered manager is easy to talk to.” People told us how they were able to go out when they wanted and staff supported them to be independent. One person told us, “We are not made to do anything, we are free, we can go out as much as we want to. On the whole I like it here, the food, laundry medication support, manager and chef are wonderful.”