• Hospital
  • Independent hospital

Baxter Renal Education Centre - Kew

Overall: Good read more about inspection ratings

2 Priory Road, Kew, Richmond, Surrey, TW9 3DG (020) 8948 6824

Provided and run by:
Baxter Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 17 June 2022

Baxter Renal Education Centre - Kew is operated by Baxter Healthcare Limited. The Baxter Renal Education Centre is an independent healthcare provider that opened in Kew in 2006.

The service provides training for patients and their relatives or carers in peritoneal dialysis aged 18 years and over. The service is offered as an added value service to the NHS by Baxter Healthcare Limited and is provided free of charge to NHS patients.

All patients are assessed as self-caring and manage their own care before been referred for training. The service is provided under a service level agreement for each referring NHS hospital. The centre serves and accepts patient referrals from any NHS hospital in the London and the south of England.

The Baxter Renal Education Centre employs a supervisor, two clinical practice educators (nurses), an administrator and a night receptionist. The centre is open five days per week and closed at weekends.

At the time of the inspection, there was a registered manager and nominated individual in place.

The service has been inspected previously. In May 2017 the service was inspected but not rated. In May and June 2019, it was inspected and rated as Good

Overall inspection


Updated 17 June 2022

Our rating of this location stayed the same. We rated it as good because:

  • Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.


  • The service did not always control infection risk well.
  • They did not ensure the proper and safe management of medicines held by the provider.
  • The service did not ensure all electrical equipment was PAT tested annually and that hazardous substances were locked away.

Following the inspection, the provider told us they had addressed some of the concerns found during the inspection. These will be followed up at the next inspection.