About the service
Abbeygate Rest Home is a Care Home providing accommodation and personal care for up to 24 older people. There were 17 people living there on the day of our inspection.
The registered provider also offers day care support in the same building. This service is not regulated by the Care Quality Commission.
People’s experience of using this service and what we found
People told us there were enough staff to meet their needs and they felt safe and happy.
Staff told us there were systems in place to protect people from abuse and avoidable harm and they all knew what these were and what to do if concerns arose..
People told us that there was good access to doctors, nurses , and Occupational Therapists as well as Dentists. This showed that staff worked well with other agencies and peoples needs could be met effectively.
People told us staff were kind and looked after them well; they would not want to be anywhere else. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us there were a variety of activities offered daily; they could choose to engage with these or not. Relatives and friends felt comfortable and welcomed when visiting. External agencies also provided entertainment in the home. Small clubs had been set up and these were also popular.
The manager promoted an open-door approach and a no blame culture within the home. They understood their requirements under the duty of candour.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 29 September 2017)
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.