• Care Home
  • Care home

Abbeygate Rest Home

Overall: Good read more about inspection ratings

North Street, Crowland, Lincolnshire, PE6 0EG (01733) 211429

Provided and run by:
Abbeygate Rest Homes Limited

Latest inspection summary

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Background to this inspection

Updated 3 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Abbeygate Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and one relative about their experience of the care provided. We spoke with five members of staff including the registered manager, deputy manager, senior care workers, and a care worker.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with one professional who regularly visited the service.

Overall inspection


Updated 3 April 2020

About the service

Abbeygate Rest Home is a Care Home providing accommodation and personal care for up to 24 older people. There were 17 people living there on the day of our inspection.

The registered provider also offers day care support in the same building. This service is not regulated by the Care Quality Commission.

People’s experience of using this service and what we found

People told us there were enough staff to meet their needs and they felt safe and happy.

Staff told us there were systems in place to protect people from abuse and avoidable harm and they all knew what these were and what to do if concerns arose..

People told us that there was good access to doctors, nurses , and Occupational Therapists as well as Dentists. This showed that staff worked well with other agencies and peoples needs could be met effectively.

People told us staff were kind and looked after them well; they would not want to be anywhere else. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us there were a variety of activities offered daily; they could choose to engage with these or not. Relatives and friends felt comfortable and welcomed when visiting. External agencies also provided entertainment in the home. Small clubs had been set up and these were also popular.

The manager promoted an open-door approach and a no blame culture within the home. They understood their requirements under the duty of candour.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 29 September 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.