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Westerley Residential Care Home for the Elderly - Westcliff-on-Sea Good

Inspection Summary

Overall summary & rating


Updated 10 May 2019

About the service:

Westerley Residential Care Home for the Elderly is a care home. People in care homes receive accommodation and personal care under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Westerley Residential Care Home for the Elderly provides a service for up to 20 older people, some of whom may be living with dementia. At the time of the inspection there were 19 people living at the service. Accommodation is provided over two floors and people have access to communal areas.

People’s experience of using this service:

• People lived in an environment that was in need of re-decoration.

• Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.

• Staff received training that gave them the necessary skills and knowledge to carry out their roles and meet the specific needs of people using the service. There were enough staff on duty to deliver support to each person in the way they wanted.

• People were supported to maintain good health. Staff made referrals to health professionals when required.

• People were provided with the care, support and equipment they needed to stay independent. Staff were kind and caring and had developed good relationships with people using the service.

• People were supported to maintain their health and had access to food and drink based on their individual choice and preferences. People had access to a range of activities in the community and within the service, that reflected their culture and interests.

• Care plans guided staff to provide support that met people's needs which were in line with their preferences.

• People's privacy, dignity and rights were respected and upheld. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible

• Systems were in place to monitor the service, which ensured that people's risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the registered manager who acted on concerns raised to make improvements to people's care.

Rating at last inspection:

Good (report published 25 August 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 May 2019

The service was safe

Details are in our Safe findings below.


Requires improvement

Updated 10 May 2019

The service was not always effective

Details are in our Effective findings below.



Updated 10 May 2019

The service was caring

Details are in our Caring findings below.



Updated 10 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 May 2019

The service was well-led

Details are in our Well-Led findings below.