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Stonebow House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 21 August 2021

About the service

Stonebow House Residential Home is a residential care home providing personal care to older people.

Stonebow House Residential Home accommodates up to 30 people in one adapted building. People living at the home had access to communal facilities including dinning room, library, lounge and gardens areas. There were 22 people living at the home at time of inspection.

People’s experience of using this service and what we found

Improvements had been made to the safety of the home and people’s views on the way the home was decorated had increased their well-being. Further improvements were being driven through, to promote good infection control.

Staff knew what action to take if they had any concerns for people’s safety and were confident senior staff would take action to protect people. Systems for reporting any safety concerns to the registered manager and provider were working well; learning had been taken from incidents, so risks to people were reduced.

Advice provided by other health and social care professionals was followed, this promoted the safe administration of medicines. There were enough staff to care for people, and staff were supported to provide good care. New and staff returning from a period of absence from work were supported to care for people and staff were encouraged to make suggestions for improving people’s care.

People’s needs were assessed, and care plans were developed based on preferences to meet their needs. This included people’s nutritional needs and health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were at ease with the staff caring for them, and relatives were complimentary about the care provided to their family members.

The registered manager and provider checked key areas of the quality and safety of the care provided and used the findings to drive through improvements in the care provided to people. Relatives said communication with staff was good, and they valued the care provided because of the way the home was managed. Staff gave us examples of how people were encouraged to contribute to life at the home and increase their independence.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 May 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We carried out an unannounced comprehensive inspection of this service on 04 and 05 April 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and governance arrangements.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report covers our findings in relation to the Key Questions safe, and well-led which contain those requirements.

During this inspection we found improvements had also been made in the Key Questions of effective and caring, so we have re-rated these.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We looked at infection prevention and control me

Inspection areas



Updated 21 August 2021

The service was safe.

Details are in our safe findings below.



Updated 21 August 2021

The service was effective.

Details are in our effective findings below.



Updated 21 August 2021

The service was caring.

Details are in our caring findings below.



Updated 21 August 2021



Updated 21 August 2021

The service was well-led.

Details are in our well-Led findings below.