Prospect House Care Home

Updated 9 April 2026

Date of assessment: 29 April to 7 May 2026

Prospect House Care Home is a care home without nursing and can accommodate up to 24 people. At the time of our assessment, 10 people were living at the home.

This assessment was carried out to review whether the provider had made the required improvements following breaches of regulation identified at the previous inspection. We carried out an unannounced visit on 29 April 2026, with the remainder of the assessment completed off‑site.

We assessed all 34 quality statements across the five key questions of safe, effective, caring, responsive and well‑led.

The provider was previously in breach of the legal regulationsin relation to dignity and respect, safe care and treatment, need for consent, premises and equipment, good governance and staffing. Improvements were found and the provider was no longer in breach of theseregulations. The overall rating is good.

This service has been in Special Measures since February 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

There was clear evidence of learning and improvement since the last inspection, with strengthened governance systems, improved care planning and better oversight of risk, quality and safety.

Records showed accidents and incidents were consistently recorded, analysed for themes and trends, and used to inform learning and actions to reduce the risk of recurrence. Safeguarding arrangements were in place and followed, medicines were managed safely, infection prevention and control practices were effective, and staffing levels were sufficient to meet people’s needs.

People’s needs were regularly assessed, monitored and reviewed, with positive outcomes recorded. Staff worked well with health and social care professionals to ensure continuity of care and timely access to additional support. People were supported to live healthier lives, with effective monitoring of nutrition, hydration and health needs.

People were treated with kindness, compassion and respect. Staff knew people well as individuals and respected their dignity, privacy and emotional wellbeing. Interactions were warm and respectful, and people were supported to maintain independence, make choices and feel comfortable. Staff morale was high, with staff describing the home as “like a family” and saying they “love coming to work and making a difference.”

People and families were actively involved in the development and review of care plans. Communication with families had improved and was described positively. People were supported to access healthcare services, activities and community links.

The registered manager demonstrated a clear understanding of regulatory responsibilities and maintained effective oversight of the service. Staff, families and professionals spoke highly of the manager and deputy manager, describing them as approachable, supportive and open. Staff said they felt valued, included and able to speak up and were supported with development and flexible working arrangements.

Updated 9 April 2026

People living at the home were unable to share their experiences verbally, so we observed care and spoke with families and professional partners.

Feedback from families about Prospect House was very positive. Families described the home as “welcoming,” “very homely,” and “well maintained,” and consistently praised the staff, describing them as “brilliant,” “very caring,” and “100% committed.” Families said they felt confident their relatives were safe and well looked after and they “Wouldn’t have them anywhere else.”

Families reported much improved communication with one family member telling us it was “loads better” since the manager had taken up post. Families said they were kept informed through “emails, texts and phone calls” and felt “listened to and dealt with.” One family member said they were contacted “straight away” following a concern about their relative’s health and appreciated staff respected their wish to avoid unnecessary hospital admission.

Families said they had been “fully involved” in care planning and decisions about equipment and support and they felt confident staff were “trained and competent.” Families said people were “always clean,” “well dressed,” and “lovely” when going out, with one noting staff ensured their relative wore their chosen clothes.

Families spoke positively about food and hydration, saying people were “well fed,” offered drinks and snacks regularly, and given treats such as “ice lollies and ice cream on warmer days.” People were involved in menu choices and families were kept informed about what their loved ones had eaten. Medicines were described as “well controlled and always given on time,” with regular GP visits arranged.

Families described the home as “clean,” “friendly,” and “absolutely superb.” One family member said, “Enough staff, even at weekends.” The manager was described as “brilliant,” “on top of the game,” and “truly outstanding.” While one relative felt there could have been more one‑to‑one engagement for some people.