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Archived: Winston House Good

The provider of this service changed - see new profile


Inspection carried out on 18 November 2014

During a routine inspection

Winston House is a registered care home which provides accommodation, non-nursing care for up to 27 people who have mental health support needs. All bedrooms are for single occupancy and there are separate toilet and shower facilities. There are communal areas, including dining rooms and lounges, for people and their guests to use. Winston House is located in a residential area close to the city centre of Cambridge.

This inspection was undertaken on 18 November 2014 and was unannounced. The previous inspection was undertaken on 01 August 2013 and we found the provider was meeting the regulations.

A registered manager was in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.

Winston House provided people with safe care and protected them from the risk of harm. People’s medication was managed and administered in a safe way and people were supported to take their medication as prescribed. People’s individual health and safety risks were assessed and these were well-managed by care staff Satisfactory recruitment checks were completed so that only suitable staff were employed at the home.

People’ were involved in the planning of their care and care was provided in accordance with their preferences and wishes. . Staff had received training so that they were able to safely support people with their mental health care needs. People said they were supported by staff with healthy living and received support to maintain their dietary and nutritional needs. People were supported to access a range of health and social care services to monitor their mental health and physical care needs.

There were friendly, respectful and supportive relationships in place between staff and people living in the home. People were treated with respect and they and their relatives were actively involved in the review of their care plans.

People’s rights in making decisions and suggestions in relation to their support and care were valued and acted upon by staff. Individual social hobbies and interests were provided to maintain and promote people’s sense of wellbeing.

The CQC monitors the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found that people’s rights were being protected. There were no DoLS applications in progress at the time of this inspection.

Complaints and concerns made to the registered manager and staff were acted upon to satisfactorily meet the person’s needs. There was regular contact with health care professionals and members of the local mental health teams which ensured that people’s needs were discussed, monitored and reviewed.

Staff were enthusiastic about their work and felt supported and managed so that they could effectively provide people with support. There were regular meetings in place where people, staff and managers were able to discuss issues and developments in a proactive manner. Quality audits and monitoring procedures were in place and there were effective actions to address any improvements that were needed.

Inspection carried out on 1 August 2013

During a routine inspection

People that we spoke with during our inspection on 01 August 2013 were positive and satisfied with the care and support they received whilst living in the home. They made comments such as: “The staff are very helpful and help me during the day.” People said that they had a keyworker to help them to organise their week and any events that were coming up. People felt that they could talk to the manager and staff whenever they wanted to sort out any problems or concerns.

Care and support were being regularly reviewed to ensure that peoples’ needs were being met. There was evidence of people’s involvement in the planning of their care and support.

There were regular staff supervision and ongoing training sessions in place to ensure that staff could safely deliver care and support to people.

The home had an effective system to deal with complaints that people who used the service might raise. People regularly had access to staff to resolve any concerns that they had.

Inspection carried out on 27 September 2012

During a routine inspection

People that we spoke with were positive about the care and support they received and commented that, “This is a good place to live” and “I feel safe here”. People told us that they felt involved in the running of the home and that their views and concerns were listened to and properly dealt with.

Care and support was well coordinated and care planning documentation was comprehensive and evidenced peoples’ involvement in reviews and planning of their support.

Staff were well supervised and trained and received ongoing updates in a variety of subjects during the year.

Inspection carried out on 10 February 2012

During a routine inspection

People we spoke with said that they were well supported by the staff in the home. People said they felt involved in the planning of their care and support and were involved and encouraged in the running of the home.

Reports under our old system of regulation (including those from before CQC was created)