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Archived: Winston House Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2015

Winston House is a registered care home which provides accommodation, non-nursing care for up to 27 people who have mental health support needs. All bedrooms are for single occupancy and there are separate toilet and shower facilities. There are communal areas, including dining rooms and lounges, for people and their guests to use. Winston House is located in a residential area close to the city centre of Cambridge.

This inspection was undertaken on 18 November 2014 and was unannounced. The previous inspection was undertaken on 01 August 2013 and we found the provider was meeting the regulations.

A registered manager was in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.

Winston House provided people with safe care and protected them from the risk of harm. People’s medication was managed and administered in a safe way and people were supported to take their medication as prescribed. People’s individual health and safety risks were assessed and these were well-managed by care staff Satisfactory recruitment checks were completed so that only suitable staff were employed at the home.

People’ were involved in the planning of their care and care was provided in accordance with their preferences and wishes. . Staff had received training so that they were able to safely support people with their mental health care needs. People said they were supported by staff with healthy living and received support to maintain their dietary and nutritional needs. People were supported to access a range of health and social care services to monitor their mental health and physical care needs.

There were friendly, respectful and supportive relationships in place between staff and people living in the home. People were treated with respect and they and their relatives were actively involved in the review of their care plans.

People’s rights in making decisions and suggestions in relation to their support and care were valued and acted upon by staff. Individual social hobbies and interests were provided to maintain and promote people’s sense of wellbeing.

The CQC monitors the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. We found that people’s rights were being protected. There were no DoLS applications in progress at the time of this inspection.

Complaints and concerns made to the registered manager and staff were acted upon to satisfactorily meet the person’s needs. There was regular contact with health care professionals and members of the local mental health teams which ensured that people’s needs were discussed, monitored and reviewed.

Staff were enthusiastic about their work and felt supported and managed so that they could effectively provide people with support. There were regular meetings in place where people, staff and managers were able to discuss issues and developments in a proactive manner. Quality audits and monitoring procedures were in place and there were effective actions to address any improvements that were needed.

Inspection areas

Safe

Good

Updated 6 February 2015

The service was safe

People said that care and support was safely provided by staff. People felt that there always enough staff available to them to provide them with consistent support.

There were systems in place to administer people’s medicines in a safe manner.

Staff were recruited safely with proper checks undertaken before they started working in the home.

Effective

Good

Updated 6 February 2015

The service was effective

People were happy with the care and support they received to meet their care, healthcare and nutritional needs.

People had been involved in identifying what their care needs were and how they wished these to be met.

Staff had received training and had an understanding of the Mental Capacity Act 2005. Training regarding the Deprivation of Liberty Safeguards was in progress. Staff received an induction and on-going training and supervision to ensure that they were well trained and supported in their role.

Caring

Good

Updated 6 February 2015

The service was caring

People related well with staff and had the opportunity to discuss their care and support needs with them.

People’s care needs were assessed, planned for and monitored.

Staff enjoyed their work and had a good understanding of people’s individual needs.

Responsive

Good

Updated 6 February 2015

The service was responsive

People told us that they were able to raise any concerns and complaints and that they were satisfied with responses and actions.

Any changes to care were noted and staff sought support from other professionals or agencies when required.

People’s care needs were responded to and well-coordinated.

Well-led

Good

Updated 6 February 2015

The service was well-led

People had the opportunity to raise issues and concerns and their views were sought and their feedback acted on where possible

There were systems in place to monitor the quality and safety of the home.