Portelet House Care Home is an adapted building in a residential area of Bournemouth. Registered for up to 15 people, there were 14 people living at the home, the majority of people had needs associated with dementia. The home was accessed over three floors via stairs or a lift.
People’s experience of using this service and what we found
People were safe and settled living at Portelet House. People told us they liked living there and felt safe, comfortable, and happy. One person told us, "My friends are here. I am very happy. The staff are very nice here." Risk assessments had been completed and support plans put in place to ensure people’s safety.
The home was in the process of implementing improvements to fire safety. Staff had completed all aspects of fire prevention and fire safety training and the home undertook regular fire drills, testing of fire equipment and had scheduled a practice evacuation within the forthcoming week.
There was a robust maintenance programme in place that ensured all premises equipment and services remained safe. Equipment was checked and serviced regularly, and staff had received training to use all equipment competently.
We observed staff supporting and interacting with people in a kind, friendly and calm way. Staff knew people well and spoke knowledgably about their likes and dislikes.
Infection, prevention, and control practices kept people safe from preventable harm.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 January 2019).
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about risk management within the home. Following this inspection, we were satisfied by the management of risk for people. The overall rating for the service has not changed following this targeted inspection and remains good.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.