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Portelet House Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

Portelet House Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Portelet House Care Home was registered for 15 people. There were 14 older people living in the home at the time of our inspection. The home is an adapted building in a residential area of Bournemouth. People had a variety of care and support needs related to their physical and mental health. The majority of people living in the home had needs associated with dementia.

This unannounced inspection took place on 26 January 2019.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

People continued to receive a service that was safe. The registered manager and staff understood their role and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. There were enough staff to safely provide care and support to people. Checks were carried out on staff before they started work to assess their suitability to support vulnerable people. Medicines were mostly well managed and people received their medicines as prescribed. Information about when to give some medicines was checked and recorded following our visit. The home was clean and staff followed the providers infection control policy and procedures.

The service remained effective in meeting people’s needs. People were cared for by staff who felt supported and had access to effective training. People had access to healthcare professionals for both ongoing and emergency treatments. The manager and staff worked to ensure people's rights were respected. People were supported to enjoy a healthy and varied diet. The environment had been decorated to reflect the needs of people living in the home.

The service continues to be caring. Staff were motivated to provide a caring service to people. They spoke warmly of people and worked in ways that respected and promoted their dignity.

The service was responsive to people’s needs. People’s preferences were evident in their care plans and the staff understood how they communicated their wishes and emotions. Changes in people’s needs were quickly identified and their care was amended accordingly. People and their relatives felt able to make requests, raise concerns and express their views. They felt listened to by care staff and the management team. We have made a recommendation about the recording of discussions with people about their end of life wishes.

The service continues to be well led. Staff understood their roles and shared the vision of ensuring a homely environment where people received personalised care. The manager had applied to be registered with the Care Quality Commission and demonstrated their commitment to ensuring positive outcomes for people and staff and improving the quality of people’s experience. There were processes in place to monitor quality and understand the experiences of people who used the service.

Inspection areas

Safe

Good

Updated 26 February 2019

The service remained Good.

Effective

Good

Updated 26 February 2019

The service remained Good.

Caring

Good

Updated 26 February 2019

The service remained Good.

Responsive

Good

Updated 26 February 2019

The service remained Good.

Well-led

Good

Updated 26 February 2019

The service remained Good.