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Portelet House Care Home Good

All reports

Inspection report

Date of Inspection: 12 June 2012
Date of Publication: 23 July 2012
Inspection Report published 23 July 2012 PDF

Overview

Inspection carried out on 12 June 2012

During an inspection in response to concerns

We carried out an inspection visit to Portelet House on Tuesday 12 June 2012 because we had received information from an anonymous source. It alleged that people living in the home were being neglected, receiving a poor standard of care and their dignity was being compromised.

We used a number of different methods to help us understand the experiences of people using the service. This was because they had complex needs which meant they were unable to tell us what it was like to live at Portelet House. For example we spent almost an hour watching and observing the help and support people received. We also spoke to the relatives of three people and telephoned a health care professional who regularly visited the home.

We looked at the records the home kept about five people including two of the people we observed and whose relatives we spoke with. We also spoke with three staff who were on duty at the time of our inspection visit. This was in order to see what they knew and understood about the care needs of the people whose records we looked at.

We noted that staff generally encouraged and supported people appropriately.

All the visiting relatives we spoke with told us they visited the home regularly. The relatives of two of the people living at the home expressed very positive views about the home and the care their relatives received. The third relative expressed several concerns.

A health care professional who visited the home frequently told us that they had no concerns about the home. They said that in their view people were well looked after. They told us the staff were observant and skilled at identifying problems that required their help.