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Portelet House Care Home Good

All reports

Inspection report

Date of Inspection: 7 October 2011
Date of Publication: 21 November 2011
Inspection Report published 21 November 2011 PDF


Inspection carried out on 7 October 2011

During a routine inspection

We were unable to obtain comprehensive views from anyone living at Portelet House because everyone accommodated at the home had enduring mental health problems such as dementia. We could not speak to anyone who was able to express opinions about the outcome groups we were assessing. Consequently many of the experiences of people living in the home that we refer to in our report were based on our observations of the support that we saw staff providing for individuals. They were also based on the views about the service that we were able to obtain from four visitors who were visiting their respective relatives living at the home.

We observed some of the day to day routines in the home and we were able to conclude from demeanour and behaviour of people living and working in Portelet House the nature and quality of the various interactions that we witnessed. We saw that relationships between staff and people living in the home were friendly, relaxed and informal. We staff helping and supporting individuals' in a number of different situations. These included, using hoists to transfer people from wheelchairs, helping people to eat at meal-times, supporting them to take medicines that they required and enabling them to participate in social activities. In all these situations we saw that staff were polite, sensitive, and when supporting people doing it in ways that promoted and respected their choices and promoted their dignity, privacy and independence.

Visiting relatives said that the care that Portelet House provided was �fantastic�, �outstanding� and �second to none� and that the staff were �excellent�. They told us that they were involved in decisions about the care their relatives received and regularly sent questionnaires to obtain their views about the quality of care that the home provided.