Our current view of the service
Updated
1 October 2025
We carried out this announced on-site inspection on 1 December 2025.
We found the practice had met all regulations.
Improvements were required to the practice’s systems to identify and manage risks, including legionella and medical emergencies.
There was scope for improvement in the oversight of systems in place to demonstrate that staff had the skills and knowledge to carry out their roles.
Recruitment procedures generally reflected current legislation although there was scope for improvement.
Staff spoken with said that there was supportive and effective leadership.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Leamington Spa, Warwickshire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 2 dentists, 5 dental nurses, 2 dental hygienists, 2 dental therapists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental nurse, 1 receptionist and the practice manager.
People's experience of the service
Updated
1 October 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 8 patients. On the day of our inspection, we received patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have been a patient at Clarendon for many years. [dentist and new dentist] have done an extremely professional job on maintaining my teeth health. The team goes above and beyond the norm to assist and can be relied upon whenever a problem persists.” We were also told, “I have found all staff from the receptionists to the dental staff to be very friendly and extremely helpful. They have taught me how to care for my teeth properly and always answer any questions or concerns I have in a sensitive and thorough manner. I would definitely recommend them to anyone looking for a dentist.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.