• Care Home
  • Care home

Hazelwood Care Home

Overall: Good read more about inspection ratings

Brickfield Farm, Main Road, Longfield, Kent, DA3 7PW (01474) 573800

Provided and run by:
Smartmove Homes Limited

Latest inspection summary

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Background to this inspection

Updated 11 December 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 30 November 2021 and was unannounced.

Overall inspection

Good

Updated 11 December 2021

About the service

Hazelwood Nursing Home is a nursing home providing support and accommodation for up to 50 older people, some of whom may have dementia. At this inspection, there were 45 people living in the service.

People’s experience of using this service and what we found

People were positive in their feedback. Comments included; “Yes I feel safe here. The staff are generally good people”; “The staff have a good knowledge of what I need” and “It is very homely here. I sleep very well here. It is very quiet. I do as much as I can for myself.”

Our observation showed people were safe at Hazelwood. Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. The provider followed safe recruitment practices.

People received the support they needed to stay healthy and to access healthcare services. Each person had an up to date care plan, which set out how their care and support needs should be met by staff. These were reviewed regularly. The GP said, “When I visit, I always find the staff friendly and helpful, and I find them very caring towards the patients. I have not been concerned about safety on my visits.”

Medicines continued to be stored and managed safely by staff. There were policies and procedures in place for the safe administration of medicines, which staff followed. Staff training records confirmed staff had been trained in medicine administration.

People continued to receive care from staff who were well supported with induction and training. Registered nurses’ renew their registration with the Nursing and Midwifery Council [NMC] every three years. Staff received one to one supervision and annual appraisals. A member of staff said, “The manager had supported me a lot in the past and they continue to do so.”

Staff understood the importance of promoting people’s choices and provided the support people required while assisting and maintaining independence. This enabled people to achieve positive outcomes and promoted a good quality of life. One person said, “I am encouraged to look after myself, I am as independent as I can be.”

The staff were caring and knew people, their preferences, likes and dislikes well. We received good feedback from people, relatives and healthcare professionals about the quality of care provided by staff.

We observed people’s rights, their dignity and privacy were respected. Staff supported people with their lunch at a gentle pace whilst engaging with them. People continued to be supported to maintain a balanced diet and staff monitored their nutritional health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We saw that people participated in activities, pursued their interests and maintained relationships with people that mattered to them.

The service continued to be well led. Effective quality audits continued to be in place and continuous improvement and learning were embedded in the service. We observed that the registered manager was proactive in ensuring people received good care. One relative said, “The manager is a brilliant leader.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Report published on 12 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.