You are here

Archived: The Goddards Home From Home Care Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 18 August 2017

During a routine inspection

The inspection took place on 18 August 2017 and was announced.

The Goddards Home from Home Care is registered for the regulated activity of personal care. The service provides support to people in their own home or in a supported living environment.

The Home from Home service was set up to look after people who moved from their sister service (The Goddards) to independent living. We were informed by the registered provider that the service currently looked after one person in independent living accommodation.

The person received 16 hours care from the service and also had input from the ‘Creative support team’ who operated the supported living accommodation.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were supported by care workers who understood the importance of protecting them from harm. Care workers had received training in how to identify abuse and report this to the appropriate authorities.

Care workers were provided with support and training to develop their skills and knowledge and to meet people’s holistic needs.

People were supported to access health care professionals when needed.

People were supported to have maximum choice and control of their lives and care workers provided care and support in the least restrictive way possible; the policies and systems in the service support this practice.

Care workers had a good understanding of people’s needs and were kind and caring.

People told us they had no concerns regarding care workers respecting their dignity and upholding their right to privacy.

People were supported and encouraged to be independent and to live fulfilling lives. They were supported to enjoy activities, events and interests of choice.

Systems and process were in place to record and evaluate any accidents, incidents and complaints should they arise.

People who used the service, and those who had an interest in their welfare and wellbeing, were asked for their views about how the service was run.

Regular audits were carried out to ensure the service was safe and well run.

Further information is in the detailed findings below.

Inspection carried out on 31 March 2015

During a routine inspection

The Goddards Home from Home Care is registered for the regulated activity of personal care. The service provides support to people in their own home or in a supported living environment.

The Home from Home service was set up to look after people who moved from their sister service (The Goddards) to independent living. We were informed by the registered provider that the service currently looked after one person in independent living accommodation. The person received 16 hours care from the service and also had input from the ‘Creative support team’ who operated the supported living accommodation.

This inspection took place on 31 March 2015 and was announced. At this inspection we spoke with one person who used the service, one member of staff and the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The last inspection took place on 28 January 2014. At that inspection we found the registered provider was meeting all the essential standards that we assessed.

The person using the service told us that they felt confident about their safety. We found that their support worker had a good knowledge of how to keep the individual safe from harm and the support worker had been employed following robust recruitment and selection processes.

The support worker received induction, training and supervision from the registered manager and we saw they had the necessary skills and knowledge to meet the person’s needs.

We found that the person's accommodation was clean and tidy. The person told us they were able to join in communal meals with others in the supported living complex, but also liked to prepare their own meals in their flat. The person received help from their support worker with shopping and keeping their flat clean. This ensured the person retained their independence as much as possible whilst learning essential life skills such as budgeting, housekeeping and cooking.

Discussion with the person who used the service indicated that they recognised they needed support in some aspects of their care. We saw that there was a good working relationship between the person and their support worker based on mutual respect and trust.

The person’s comments and complaints were responded to appropriately and there were systems in place to seek feedback from the person and their relatives about the service provided. We saw that the registered manager met with the person on a regular basis to discuss their care and any concerns they might have. This meant the person was consulted about their care and treatment and was able to make their own choices and decisions.

Records about the person who used the service enabled the support worker to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept safe and confidential. There were clear processes in place for what should happen when the person moved to another service, such as a hospital, which ensured that the person's rights were protected and that their needs were met.

The person who used the service and the support worker told us that the service was well managed. The registered manager monitored the quality of the service, supported the member of staff and ensured that the person who used the service was able to make suggestions and raise concerns.

Inspection carried out on 28 January 2014

During a routine inspection

The Home from Home service was set up to look after people who moved from their sister service (The Goddards) to independent living. We were informed by the provider that the service currently looked after one person in independent living accommodation. The person received 16 hours care from the service and also had input from the "Creative support team" who operated the supported living accommodation.

Discussion with the person who used the service indicated that they recognised that they needed support in some aspects of their care. The person said �My support worker helps me with shopping and with keeping my flat clean.�

There were clear processes in place for what should happen when a person moved to another service, such as a hospital, which ensured that the person�s rights were protected and that their needs were met.

We found that the person�s accommodation was clean and tidy. The person said �My support worker helps me with keeping my flat clean.�

We saw that there were sufficient numbers of staff available to meet the needs of the person who used the service and the provider had an effective quality assurance system in place. The person who used the service was aware of the complaints process and told us �I talk with my support worker or the manager if I have any worries or concerns. They discuss these with me and help me sort things out.�

Records about people who used the service enabled staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept safe and confidential.

Inspection carried out on 1 February 2013

During a routine inspection

The home from home service was set up to look after people who moved on from their sister service "The Goddards". We were informed by the provider that the service currently looked after one person in independent living accommodation. The person received 16 hours care from the service and also had input from the "Creative support team" who operated the supported living accommodation.

We met with the person who used the service, their support worker and the manager of the service. The person told us they were able to join in communal meals with others in the supported living complex, but also liked to prepare their own meals in their flat. The person said �My support worker helps me with shopping and with keeping my flat clean.�

The person who used the service was aware of the complaints process and told us �I talk with my support worker or the manager if I have any worries or concerns. They discuss these with me and help me sort things out.�

Discussion with the person who used the service indicated that they recognised they needed support in some aspects of their care. We saw that the person got on well with their support worker and there was a good working relationship between them based on mutual respect and trust.

Inspection carried out on 5 March 2012

During an inspection looking at part of the service

We did not speak directly to people using the service about this outcome.

We saw comments in recent surveys returned to the provider. All of the responses were positive and included comments such as, �never had need to complain�, �excellent service� and �they make sure I�m well looked after�.

Inspection carried out on 14 November 2011

During a routine inspection

People told us that they could make choices about their daily life and the staff respected these. They said they liked being independent, but recognised that they needed support in some aspects of their care. They told us they got on well with their care worker and they were very good at prompting them to look after themselves.