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Cherry Tree Manor Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 4 July 2019

About the service:

Cherry Tree Manor is registered to provide accommodation and personal care support for up to 58 older adults. At the time of the inspection, 52 people were living in the home and receiving the regulated activity of personal care.

People’s experience of using this service:

People told us they felt safe. One person said, “I feel very safe since moving here, it’s a really nice place to live.”

Incidents that occurred in the home were not always managed to keep people safe. Staff awareness of keeping people safe from harm varied and was not consistent.

Quality assurance audits were not always effective in identifying people’s experience of the service. Care records were not reflective of people likes dislikes, preferences and changing care needs.

Staff were not all clear about how to respond in an emergency such as a fire. Risk assessments were in place to manage risks however were not consistently clear or updated as people’s needs changed.

Training in key areas had elapsed for some staff, however people told us staff were competent and staff felt well supported.

People’s consent had not always been sought in line with the legal requirements

People, their relatives and staff told us that the quality of care received was sufficient and they were happy with the care provided.

People were supported by sufficient numbers of staff. Staff recruitment checks were in place.

People were cared for in a clean and hygienic environment by staff who followed infection control procedures.

People received their medicines and these were safely managed.

People were happy with the food provided and meal times were a sociable event. People’s weight and dietary needs were monitored where necessary

.

People lived in a purpose-built home that met their needs. The environment was maintained and appropriate safety checks were regularly completed.

People’s dignity was maintained and peoples independence was promoted and respected.

People were able to take part in a wide range of activities and outings.

People and their family were involved in their own care planning as much as was possible.

People and relatives felt able to raise complaints and an effective complaints procedure was in place.

Staff felt well supported by the registered manager.

Rating at last inspection: Good (report published 16 July 2016)

Why we inspected: This was a planned comprehensive inspection based upon the previous Good rating. At this inspection we found that the service is now rated as Requires Improvement. More information is in the full report.

Follow up: We have referred our findings to the local authority. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 4 July 2019

The service was not always Safe

Details are in our Safe findings below

Effective

Requires improvement

Updated 4 July 2019

The service was not consistently Effective

Details are in our Effective findings below

Caring

Good

Updated 4 July 2019

The service was Caring.

Details are in our Caring findings below

Responsive

Good

Updated 4 July 2019

The service was Responsive

Details are in our Responsive findings below

Well-led

Requires improvement

Updated 4 July 2019

The service was not always Well-Led

Details are in our Well-Led findings below