Calvert Reconnections

Calvert Reconnections is a residential care home providing personal care to up to 10 people. The service provides support to people living with brain injuries, including to young people, younger adults and older people. The service can also provide rehabilitation support to people who have other needs in addition to their brain injury including people living with physical disability, mental health needs, sensory impairments and learning disabilities or autistic spectrum disorder. At the time of our inspection there were 2 people receiving personal care living at the service.

Calvert Reconnections accommodates people in one adapted building. Within the building there were 2 flats, designed to support people to develop their independent living skills.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support:

The provider carried out in-depth assessments and took time with people to ensure the service was right for them. People were supported to identify and manage risks to them by staff who had a positive approach to risk management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People led fulfilling, independent lives because staff focused on their strengths and designed activities according to what people could do. People told us they were supported to gain independence; they were proud of their achievements.

Right Care:

People were supported by sufficient numbers of staff who were appropriately skills to meet their needs. Staff knew how to protect people from abuse and knew how to raise any concerns they had.

People’s privacy and dignity were respected. People were supported to be the lead decision makers in their support. Staff who understood the importance of consent. They were skilled at adapting their communication to meet people’s needs and supporting them to make decisions.

People’s care was tailored to their needs, wishes and preferences. People’s care was regularly reviewed and adapted to meet their changing needs. A wide range of activities were on offer for people to try and explore new interests.

Right Culture:

People led inclusive, empowered lives and were valued as individuals. Staff were passionate about the service and the opportunities it offered to promote and maximise people’s independence.

The provider and registered manager took their responsibilities seriously. They were committed to learning and improvement.

The provider welcomed feedback from people, staff and other professionals and used this to develop the service. People and staff shared relationships based on mutual respect and openness, which meant people felt able to express any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 30 June 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation about health and safety checks at the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.