Calvert Reconnections

Updated 16 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Calvert Reconnections is a ‘care home’ without nursing. People in care homes receive accommodation and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since it registered. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people that used the service. We spoke with 10 members of staff including the centre manager, nominated individual, registered manager, support workers, rehabilitation coach, catering manager and maintenance manager. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with one professional who works with the service.

We reviewed a range of records. This included 2 people’s care plans and medicine records. We reviewed 3 staff recruitment records. A range of records relating to the management of the service, including quality assurance checks, health and safety records, staff training records and a sample of the provider’s policies and procedures were also reviewed.

Updated 16 May 2023

About the service

Calvert Reconnections is a residential care home providing personal care to up to 10 people. The service provides support to people living with brain injuries, including to young people, younger adults and older people. The service can also provide rehabilitation support to people who have other needs in addition to their brain injury including people living with physical disability, mental health needs, sensory impairments and learning disabilities or autistic spectrum disorder. At the time of our inspection there were 2 people receiving personal care living at the service.

Calvert Reconnections accommodates people in one adapted building. Within the building there were 2 flats, designed to support people to develop their independent living skills.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support:

The provider carried out in-depth assessments and took time with people to ensure the service was right for them. People were supported to identify and manage risks to them by staff who had a positive approach to risk management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People led fulfilling, independent lives because staff focused on their strengths and designed activities according to what people could do. People told us they were supported to gain independence; they were proud of their achievements.

Right Care:

People were supported by sufficient numbers of staff who were appropriately skills to meet their needs. Staff knew how to protect people from abuse and knew how to raise any concerns they had.

People’s privacy and dignity were respected. People were supported to be the lead decision makers in their support. Staff who understood the importance of consent. They were skilled at adapting their communication to meet people’s needs and supporting them to make decisions.

People’s care was tailored to their needs, wishes and preferences. People’s care was regularly reviewed and adapted to meet their changing needs. A wide range of activities were on offer for people to try and explore new interests.

Right Culture:

People led inclusive, empowered lives and were valued as individuals. Staff were passionate about the service and the opportunities it offered to promote and maximise people’s independence.

The provider and registered manager took their responsibilities seriously. They were committed to learning and improvement.

The provider welcomed feedback from people, staff and other professionals and used this to develop the service. People and staff shared relationships based on mutual respect and openness, which meant people felt able to express any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 30 June 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation about health and safety checks at the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.