03 October 2022
During a routine inspection
This is the first inspection for this service. We rated it as good because:
- The service provided safe care. Clinical premises where clients were seen were safe and clean. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
- Staff developed holistic, recovery-oriented treatment plans informed by a comprehensive assessment. They provided a range of treatments that were informed by best-practice guidance and suitable to the needs of the clients. Staff engaged in clinical audit to evaluate the quality of care they provided.
- Staff treated clients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of clients. They actively involved clients in care decisions.
- The service was easy to access. Staff assessed and treated clients who were referred promptly.
- The service was well led and the governance processes ensured that that procedures relating to the work of the service ran smoothly.