Ventura

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.People’s care records were personalised and reflected their physical, emotional, and social needs. Care plans were reviewed regularly, and each person had a named key worker to help ensure they were actively involved in planning their care and support. Where people had a preferred name, they wished to be known by, staff respected this. Relatives told us they were kept up to date and involved in decisions in line with the persons wishes. A person said, “We talk about it [care plans] monthly.” People were encouraged to personalise areas of the service. For example, one person with a passion for art displayed their work in areas throughout the service. Where people chose to personalise their bedrooms, they included items important to them, such as furniture, models, and record collections.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.