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Inspection Summary


Overall summary & rating

Good

Updated 23 July 2019

About the service:

Oak House is a care home registered to care for six people who have a learning disability. At the time of the inspection six people were using the service.

People’s experience of using this service:

The service reflected the principals of Registering the Right Support guidance, providing person-centred care and support. The service had a homely feel with care and attention to ensuring each person had a bespoke living environment taking into consideration their likes, preferences and sensory needs. There was space for people to spend time alone, and to socialise with others. The service promoted people’s choice, control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were safe and protected from avoidable harm and relevant risk assessments were in place. People who used the service communicated to us that they felt safe living in the home. Their relatives we spoke with spoke positively about the standard of care and support their family members received. People's medicines were managed well, and the home was seen to be clean and tidy throughout.

There were enough staff and they had been recruited in a way that helped to keep people safe. There were enough staff on duty to ensure people’s needs were met. New staff received support to help them learn their role. All staff received appropriate training, support and supervision.

People were supported to eat and drink. Where people had specific dietary needs, these were provided for. Communication was effective within the staff team and people were supported to access other healthcare professionals as needed.

People were supported to make day to day choices and decisions about their lives and were able to participate in their hobbies and interests. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring towards people and had developed very strong relationships with them, knowing them well, including their histories, likes and dislikes. People were treated with dignity and respect, they were involved in making daily decisions and encouraged to develop and maintain their independence.

Care plans were personalised and detailed. They included information about people’s preferences and abilities. Staff supported people to participate in a range of activities. There was a focus on treating people with equality. Bespoke techniques were used to involve and empower those with communication difficulties to ensure their voices were heard and valued. There was a system in place to manage complaints.

Leadership and management were of good quality and people who used the service, their relatives and representatives were fully involved in how the service was run and operated. Systems of governance were in place to continually monitor the quality of the service provided and staff felt supported and spoke positively about the registered provider and the registered manager.

Rating at last inspection:

The service was rated good at the last inspection in 2016 (published 17 November 2016).

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 July 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 23 July 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 23 July 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 23 July 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 July 2019

The service remained Good.

Details are in our Well Led findings below.