Hey Baby 4D Dartford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that people and communities were always at the centre of how care was planned and delivered. We checked that the health and care needs of people and communities were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that people could access care in ways that met their personal circumstances and protected equality characteristics.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good service organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The service offered various services and scan options based around women’s individual needs. These included but were not limited to early reassurance scan, wellbeing and gender scan, wellbeing and 4D scan, late reassurance and NIPT and early gender blood testing.

The service empowered people to make decisions around their needs the provider website was easy to use, informative and provided an easy booking system. Also, staff would offer services based on the woman’s risk assessments and concerns.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Local people had access to a wide range of services tailored to meet their needs. Services were sustainable, affordable and provided some continuity for the local population.

The service supported local NHS care provision because the services offered eased pressure on the local early pregnancy unit.

Women who had used the service for more than one pregnancy fedback that they used the service because it was accessible, integrated and provided continuity during their pregnancy.

We scored the service as 3. The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider website was comprehensive easy to access and understand. Included on the website was a ‘frequently asked question’ page and information on the types of scans offered. Information included but not limited to; ‘What can I expect during my visit’, ‘What happens if my baby is in the wrong position during the scan’ ‘what if you discover an anomaly’.

Staff made referrals to external bodies as needed.

Information governance systems included confidentiality of women’s records. The service complied with the Accessible Information Standard. Computers were password protected and emails to external stakeholders encrypted.

The provider ensured that women could obtain information on treatments, the referral process to the NHS, pregnant women’s rights, and how to complain.

The service offered information in a form accessible to the women’s group, for example via their website

However, leaflets were not available in multiple languages. Staff told us that the initial referral form asked whether an interpreter would be required which was rare. But staff would use translation services if needed.

The service had exceptional feedback, staff proactively sought feedback from women and share their views and ideas, or raise complaints about their care, treatment, and support. They involved people in decisions about their care and told them what had changed as a result.

The service had exceptional feedback, staff proactively sought feedback from women and share their views and ideas, or raise complaints about their care, treatment, and support. They involved people in decisions about their care and told them what had changed as a result.

Hey Baby 4D Dartford received a high level of positive reviews on various review websites on the internet. Several review websites showed a high volume of positive reviews for example one had received 894 reviews and scored 4.9 out of 5 stars on various subjects like sonographers and staff attitudes. Also, another had recorded 178 reviews and scored the provider 4.9 stars out of 5.

We saw comments that confirmed staff listened to the needs of women for example, “Staff were so friendly, professional and engaging. The Sonographer was very thorough, gave us plenty of information and made this a very special moment in our journey!”

The service made it easy for people to complain. Staff knew how to handle complaints appropriately. Complaints were reviewed by the registered manage in line with the complaints policy.

The location had received 5 complaints in the period April 2025 to March 2026. Total number complaints upheld 3 were formal complaint letters and 2 via an internet review website.

The provider reviewed themes and trends which showed the top theme was about early reassurance scans. The provider stated that for women who do not know their last monthly period date, it is sometimes difficult to find the fetal heart. Therefore, they offered women a free follow up scan to ensure complaints were minimised and women were assured.

When women complained or raised concerns, concerns were taken seriously and women meaningful received feedback.

The service made sure that people could access the care, support and treatment they needed when they needed it.

This independent 4D baby scan service was tailored to meet the needs of the local community and beyond. They provided a wide range of scans from early to late pregnancy which support local NHS care pathways and enabled women’ women and families to seek assurance in relation to their unborn baby’s wellbeing, gender and anomalies. Wait times were short and we saw that some women were able to book for the same day most of the time.

The provider had established links with the local NHS trust which meant they could escalate concerns and make the appropriate arrangements.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support, and treatment in response to this.

Staff within the service and the wider organisation promoted a culture in which the people using the service felt empowered to give their views. Women were encouraged to give feedback after their visit via a QR code displayed in the service.

Staff received training in equality, diversity, inclusion and human rights.

The service was accessible to all women. Diversity was embraced and celebrated, staff came from various ethnic groups and tailored care to meet individual needs.

People were supported by planning for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff supported women to make decisions about their care and treatment and their future. For example, NIPT (Non-Invasive Prenatal Testing) tests was offered for women who had concerns about chromosomal anomalies.

Sonographers reviewed care plans to ensure they were personalised to meet the needs of women.

Staff ensured all relevant healthcare professionals and other relevant bodies are involved in planning the care and treatment of people with complex needs.