Hey Baby 4D Dartford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

This was the first rating for this service and we scored Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service received consistently positive feedback from the people who used it.

Staff interacted with women in a friendly, warm and respectful manner. We observed a positive welcome on arrival which helped women feel comfortable in the environment.

Staff demonstrated compassion during care delivery. During an observed appointment, the sonographer introduced herself, explained the process clearly and provided reassurance throughout. The sonographer built a strong rapport with the women and responded appropriately to questions.

Women told us staff treated them well and behaved kindly towards them. A woman told us they thoroughly enjoyed their experience and felt at ease during the appointment.

Staff maintained women's privacy and dignity by asking for permission before performing procedures. The clinical environment was clean, well maintained and supported respectful care.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff ensured that women could obtain information on treatments, local services, women’ rights, how to complain and so on.

Staff adjusted care to meet the needs of the service user by identifying additional needs in advance, including anxiety during the pre-assessment process. Staff reviewed this information before appointments and adapted their approach to meet individual needs.

Staff ensured that women could obtain information about their care and treatment. The sonographer clearly explained the procedure, sought consent and answered questions to support women’ understanding.

Staff understood the individual needs of women. Staff asked about previous pregnancy history and used this information to tailor care.

Women said staff treated them well and behaved appropriately towards them. Feedback from the women was positive, and they stated they would return to the service.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing.

Staff involved patients in decisions about their care. During an observed appointment, the sonographer sought consent prior to the procedure and ensured the patient understood what would happen during the appointment.

Staff supported women to make informed choices. Women were given time to ask questions throughout the appointment, and staff responded clearly and confidently.

Staff supported women on how they wished to receive information. For example, when considering the babies gender, staff asked women if they would like to know and provided cards in the appropriate colour.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff responded to women's needs during appointments. The sonographer was attentive, responsive and adapted communication to ensure the patient felt comfortable and supported.

Staff identified and responded to additional needs. women were able to highlight concerns, such as anxiety prior to appointments and staff used this information to adapt their approach.

Staff escalated concerns appropriately. A staff member explained that they would escalate complex cases or additional needs to the manager where required.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about their work and felt supported in their role. A sonographer told us they enjoyed their job and working at the service. Staff were found to have sufficient break times and rest between their shifts.

Staff demonstrated confidence and competence in their role. This meant that they were able to provide caring, compassionate and person-centred care to patients.

Staff understood when to seek support. Staff told us they would escalate concerns or complex situations to the manager where necessary.