SCS Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People received tailored support that was centred around their assessed needs, choices and decisions. People's needs were assessed before they started receiving support from the service. People's care plans contained details about how staff should best support them, and regular reviews were undertaken.

Staff knew people's preferences, likes and dislikes. They provided support in line with legislation, standards and guidance to achieve effective outcomes. Information within care plans included people’s preferences with daily routines and details about their likes and dislikes.

People’s relatives told us they were involved and consulted around people’s care. Comments included, “I have a copy of the care plan and I was fully involved. They [leaders] also visit us for the assessment of the service” and “I have a care plan and yes I get reviews [of my care].”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The service was working within the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Information about people’s cognition were recorded in their care plans. Concerns about people’s mental capacity were escalated to the local authority and health care professionals.

Staff received training in the MCA. Staff understood consent, the principles of decision-making, mental capacity and deprivation of people's liberty. Staff told us, “MCA is about their [people’s] understanding around something and making decisions” and “MCA is checking if somebody has got capacity to know what they are doing, or saying, or their understanding around decisions.”

Care records contained the relevant level of information in relation to people's capacity and systems were in place to ensure consent to care was obtained.