SCS Homecare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s views and decisions about care were incorporated within their care plans. This helped staff to support people in a way that allowed people to have control over their lives and make day-to-day decisions. People told us, “The carers give me choices” and “I am happy with the care. They [staff] respect me and listen to me. I have no problems or complaints. The carers are kind and caring.”

People’s independence was encouraged where possible and care plans reflected this. Staff told us, “I always give choices, and ask [people] what they would prefer. For one of my service users, I show them options and they will point to confirm their choice. I also ask them if they want to go to [location] as they enjoy going there, and they will use gestures and their [communication aid] to respond.”

Information about advocacy was available for people. Advocacy is a process for supporting people to express their views and concerns.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.