- Homecare service
SCS Homecare Ltd
Assessment report published 20 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 10 December to 17 December 2025.
The service is a care at home service, providing personal care and support to people living in and around Oldham in Greater Manchester. The service supports older people and younger adults living with dementia, physical disabilities, learning disabilities and mental health conditions.
At the time of this assessment, 11 people were receiving support from the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We carried out a focused assessment in response to concerns about staffing at the service. We assessed a small number of quality statements from the safe, effective, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The overall rating remains good.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We carried out this focused assessment in response to concerns about staffing at the service.
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people in ways that allowed people to make day to day decisions. Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction. Staff had to undertake training before they could support people.
Right Care: People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. People and their relatives were consulted about the care provided and were supported to achieve outcomes. People’s views and decisions about care were incorporated within their care packages. Staff were kind, respectful and caring.
Right Culture: The culture between leaders, staff and people was open and inclusive. People received a good standard of care and support because trained staff could meet their needs and wishes. The provider and staff had a shared culture and passion for ensuring people reached their maximum potential.
People's experience of this service
We spoke with 2 people and 5 relatives about their experiences of the care and services they received. Feedback from people and their relatives was positive.
People told us they were protected from the risks of abuse and staff were trusted to keep them safe. One person told us, “I am safe, they [staff] are all very good to me.”
Relatives told us the risks to people were assessed and mitigated to keep people safe. A relative commented, “The care staff are reliable and they use the hoist safely.”
People and their relatives told us told people received care and support from trained staff. They said, “They [staff] are definitely well trained” and “They [staff] know what they are doing.”
People and their relatives told us they were involved and consulted around people’s care.
People and their relatives told us told staff were on time for people’s care visits and people received support from a regular group of staff. Comment included, “They [staff] arrive on time” and “They [staff] are regular carers.”