Infinity Care Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted a proactive and positive safety culture based on openness and honesty. Staff listened to safety concerns, investigated them, and reported all safety events. They used lessons learned to continually identify and embed good practice. One relative told us, “The processes and procedures they have in place gave us great confidence knowing he is safe with the care provided.”

The provider had clear processes for staff to report incidents and near misses. Staff reviewed incidents, learned from them, and adjusted people’s care to keep them safe. Staff told us they would report any concerns to the office straight away and that the service took prompt action to protect people from harm.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

Improvements in the assessment and management of risks had strengthened people’s safety, and the service was no longer in breach of regulations. Staff worked with people to understand and manage risks effectively. One relative told us, “Risk is managed well and the carers are very observant.” Other relatives said, “The carers are well trained in the use of all the equipment” and “The company have excellent procedures to make sure the care is safe.”

Staff completed assessments to identify risks to people and to themselves when providing care. These covered environmental risks, personal care, and moving and handling. Staff clearly described how they monitored and reduced these risks, including the safe use of equipment such as hoists. A relative told us, “When new equipment was delivered, the occupational therapist worked with carers to sign them off as trained and competent. Infinity had already ensured they were trained in manual handling and familiar with a range of equipment.”

People’s care plans contained detailed, clear instructions to guide staff on how to support people to manage their medical conditions and any equipment involved in their care.

The service carried out additional monitoring, such as smoke alarm checks, and worked in partnership with the local fire service when needed to promote safety in people’s homes. Policies and systems were in place to reduce risks and support safe monitoring of care.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

Improvements had been made to the management of medicines since our last inspection. The provider ensured medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning their medicines support, including when any changes occurred. People and their relatives told us they were satisfied with how medicines were managed. One relative said, “They give Mum her tablets and they are recorded on the app so I can see that she has been given them.” Other relatives told us, “No errors have occurred when they have administered her medication” and “Medicine is managed meticulously.”

The provider had policies and procedures aligned with national guidance to ensure staff followed best practice. People’s care plans clearly described the support they needed to manage their medicines. Records showed that people received their medicines safely and as prescribed. Staff demonstrated a good understanding of safe medicines administration. They had completed medicines training and had been assessed as competent. Systems were in place to refresh training and reassess staff competency when required.