- Homecare service
Infinity Care Limited
Assessment report published 2 April 2026
Contents
Ratings
Our view of the service
We carried out this inspection between 17 and 26 March 2026. Infinity Care Limited is a domiciliary care agency providing personal care to people living in their own homes. CQC inspects only where people receive the regulated activity of personal care, which includes support with personal hygiene and eating. At the time of our inspection, 18 people were receiving personal care.
We inspected the service to check whether improvements had been made since our last inspection. The provider had previously been in breach of regulations relating to safe care and treatment and good governance. At this inspection, we found the required improvements had been made and the provider was no longer in breach of these regulations.
People had choice and control over their care and were involved in planning how it was delivered. Staff assessed and mitigated risks, and care plans guided safe and effective practice. Medicines were managed safely. Governance systems had strengthened, and the provider showed a clear commitment to learning and continuous improvement. Staff knew people well, treated them with kindness and care, and demonstrated a strong understanding of how to meet their individual needs.
People's experience of this service
The provider supported people to live safely and comfortably in their own homes. People spoke positively about the quality of their care and treatment. They told us they felt safe and were happy with the support they received. Feedback included, “He could not have better care; it keeps him safe, clean and comfortable, and it’s provided in a kind, respectful manner,” and, “Infinity are an excellent company, and I have great confidence in their ability to deliver an excellent service, which reflects in how well looked after she is.”
People and their relatives told us their medicines were managed safely. One relative said, “Everything to do with medication is traceable, from the person who checks the items delivered from the pharmacy to the administration of tablets and application of creams.”
People and their relatives consistently told us staff treated them with kindness and respect. Comments included, “It is these little acts of kindness that mean so much,” “They are very caring people,” “They are so kind and gentle with Dad” and “They are honest and trustworthy.”
People said staff listened to them and involved them in planning and agreeing how their care should be delivered. One person told us, “The manager always asks me at reviews if there is anything that needs to be improved, but they have got it right and the care meets my needs.”
People and relatives said they would recommend the service. One relative said, “We are so pleased with the standard of care and would never want to change provider. It is an excellent service and we are very happy with the company. They never cut corners and never rush my father’s care.”