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Archived: Elite Homecare Services Good

Reports


Inspection carried out on 7 February 2019

During a routine inspection

About the service:

Elite Homecare Services. This service is a domiciliary care agency. It provides care to people living in their own houses and flats in the community. At this inspection it provided the regulated activity of personal care and support to three people.

People’s experience of using this service:

¿ People continued to feel safe living at the service. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed.

¿ Staff were skilled and competent and knew the people they supported well. People’s care and health needs were identified so staff could meet these. People were supported to maintain good health. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People continued to receive care from staff who were kind and caring. Everyone we spoke with was very complementary about the care provided. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People said they knew how to make a complaint, but everyone told us they had no complaints to make.

¿ People and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection:

Good (report published 31 August 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

Inspection carried out on 9 August 2016

During a routine inspection

Elite Homecare Services is a domiciliary care agency which provides care and support to people. At the time of this inspection care was provided to six older people living at home

This comprehensive inspection took place on 9 August 2016 and was announced. It was carried out by one inspector.

The provider is not required, as part of their registration, to have a registered manager as they were operating and managing the agency as an individual provider. [A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage a registered service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.]

People were kept safe and staff were knowledgeable about reporting any incident of harm. People were looked after by enough staff to support them with their individual needs. Pre-employment checks were completed on staff before they were assessed to be suitable to look after people who used the agency. People were supported to take their medicines as prescribed.

People were supported to eat and drink sufficient amounts of food and drink. They were also supported to access health care services and their individual health and nutritional needs were met.

The CQC is required by law to monitor the Mental Capacity Act 2005 [MCA 2005] and the Deprivation of Liberty Safeguards [DoLS] and to report on what we find. At the time of our inspection no person lacked capacity. However, staff were not trained nor had access to up-to-date policy guidance to look after people should their ability to make informed decisions change. The provider was taking action to rectify this so that safeguards would be in place to protect people’s rights.

People were looked after by staff who were trained and supported to do their job.

People were treated by kind staff who they liked. They and their relatives were given opportunities to be involved in the review of their individual care plans.

Care was provided based on people’s individual needs and helped reduce their sense of social isolation. There was a process in place so that people’s concerns and complaints were listened to and these were acted upon.

A business manager and the owner, who also provided people with their care, managed the service on day-to-day basis. They were supported by a small team of care staff. Staff were supported and managed to look after people in a safe way. Staff, people and their relatives were able to make suggestions and actions were taken, if these were needed.

Inspection carried out on 29 July 2013

During a routine inspection

We spoke with four of the six people who used the service. All of them gave us positive feedback about the care they received. One of them said, �The staff are really more like friends. I know all the staff really well and they help me stay at home because I couldn�t manage that well without them�.

We saw that people or their representatives had been given accurate information about the fees they would have to pay. Records showed that people had been correctly charged for the care they had received.

People said that staff consulted with them about how they wanted to be supported to live at home. They also said that they received all of the care they needed.

We saw that the provider had measures in place to help safeguard people from abuse.

We noted that staff followed a clear procedure when helping people to manage their medication so that it was done safely.

Documents and records showed that quality checks had been completed to help ensure that people consistently received a good standard of service.

Inspection carried out on 7 March 2013

During a routine inspection

People that we spoke with were satisfied and complimentary about the care and support they received from the agency. One person commented that, �The support I receive is very good and I would be lost without them.�

Staff received training regarding safeguarding adults. However, improvements were needed regarding safeguarding reporting procedures and contact information to ensure that any allegations/incidents could be appropriately reported.

Staff had received supervision. Ongoing training arrangements were in place that ensured staff delivered safe care and support to people.

The agency had an effective complaints system in place People told us that they talked with the manager and staff regularly and could discuss any concerns they may have.

Inspection carried out on 20 March 2012

During a routine inspection

People we spoke with said they were very happy with the friendly staff who were very good.