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Archived: Elite Homecare Services Good

Inspection Summary


Overall summary & rating

Good

Updated 12 March 2019

About the service:

Elite Homecare Services. This service is a domiciliary care agency. It provides care to people living in their own houses and flats in the community. At this inspection it provided the regulated activity of personal care and support to three people.

People’s experience of using this service:

¿ People continued to feel safe living at the service. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed.

¿ Staff were skilled and competent and knew the people they supported well. People’s care and health needs were identified so staff could meet these. People were supported to maintain good health. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People continued to receive care from staff who were kind and caring. Everyone we spoke with was very complementary about the care provided. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People said they knew how to make a complaint, but everyone told us they had no complaints to make.

¿ People and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection:

Good (report published 31 August 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 12 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 12 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 12 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 12 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 12 March 2019

The service was well-led

Details are in our Well-Led findings below.