Archived: Elite Homecare Services

Updated 12 March 2019

The inspection:

‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team:

Consisted of one inspector.

Service and service type:

Elite Homecare Services. This service is a domiciliary care agency. It provides care to people living in their own houses and flats

The service is not required to have a registered manager as they are registered as an individual owner. This means the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was announced. We gave the service 48 hours' notice of the visit to the office because we needed to be sure that staff would be available.

What we did:

Before the inspection we reviewed all the information relating to we have in relation to this service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we had relating to the service. including notifications. A notification is information about important events which the provider is required to send us by law.

During our inspection we observed how the staff interacted with the people who used the service and looked at how people were supported throughout the day. We spoke with one person, the provider, one members of staff and a relative of a person who uses the service.

We looked at one person’s care and support records. We viewed records relating to the management of the service. These included training records and medication recording.

Updated 12 March 2019

About the service:

Elite Homecare Services. This service is a domiciliary care agency. It provides care to people living in their own houses and flats in the community. At this inspection it provided the regulated activity of personal care and support to three people.

People’s experience of using this service:

¿ People continued to feel safe living at the service. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed.

¿ Staff were skilled and competent and knew the people they supported well. People’s care and health needs were identified so staff could meet these. People were supported to maintain good health. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People continued to receive care from staff who were kind and caring. Everyone we spoke with was very complementary about the care provided. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People said they knew how to make a complaint, but everyone told us they had no complaints to make.

¿ People and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection:

Good (report published 31 August 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.