Updated 22 July 2026
Date of assessment: 13 August to 4 September 2026. Hoylake Cottage is a residential care home providing nursing and personal care for a maximum of 62 people. At the time of our assessment, 60 people were living at the service, some of whom were living with dementia.
Some improvements were identified with regards to the records maintained by staff and to ensure people enjoyed the same standard of dining experience across the service. The provider had governance systems in place and committed to strengthening these processes to drive improvements in this area.
Detailed assessments were undertaken when people moved into the service and personalised care plans were developed which guided staff to mitigate risk and deliver good person-centred support. Staff worked well as a team and felt supported and valued by the leadership team. The registered manager was receptive to all feedback we provided and was demonstrably committed to delivering good care.
Systems were in place to ensure people received their medicines as prescribed and were supported to access healthcare and other specialist services. Staff worked with other professionals and organisations to ensure positive outcomes were achieved for people.
Staff were recruited appropriately, understood people’s needs and received the training they needed to support people safely and effectively.
The environment was clean and well maintained. A programme of refurbishment was underway.