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Adelphi Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

Adelphi Residential Care Home provides accommodation and personal care for up to 27 older people. The home comprises two properties which have been combined into one and extended. The home has three floors with both lift and stairs access. People had access to a variety of communal areas. Bedrooms are mainly single and some have en suite facilities. At the time of inspection there were 19 people living in the home. Some shared bedrooms had been changed to single bedrooms where people had needed more space.

Peoples' experience of using this service and what we found

People told us they felt safe living in the home. People had been supported to the manage risks they faced in ways which protected their independence and human rights. The provider had good systems in place to protect people from the risk of abuse and avoidable harm. Staff we able to recognise concerns and knew how to raise them. The environment was safe, regular maintenance and safety checks were completed. Concerns raised in the previous inspection in relation to the premises and equipment had been fully resolved.

Peoples' needs had been fully assessed and plans of care developed to ensure their needs were met. Staff worked with other professionals including district nurses to ensure care provided was consistent. Staff had received training and supervision which supported them to fulfil their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Without exception people told us the staff were kind and caring. Staff were committed to creating a family feel within the home. Interactions in the home were friendly and polite. Staff supported people to maintain their independence and encouraged people to be involved in their daily care. People had been supported to maintain important religious needs and culturally significant events and practices.

People received person centred care which reflected their needs and preferences. Regular reviews and updates of care plans ensured peoples' care remained up to date. People had the opportunity to be involved in reviews and care planning. Staff supported people to engage in activities and events which reflected their interests.

The registered manager and staff team had a commitment to providing high-quality and person-centred care. There was effective leadership in the home. The management team were clear about their expectations and checked care practice and records regularly which helped ensure the quality of care was maintained. People had been consulted with and their views listened to. People had been able to make suggestions which the service had responded to.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection and update.

At the last inspection this service was rated as requires improvement. (published December 2018). We identified breaches in relation to safe care and treatment and good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

The service was safe.

Details are in our safe findings below.



Updated 1 January 2020

The service was effective.

Details are in our effective findings below.



Updated 1 January 2020

The service was caring.

Details are in our caring findings below.



Updated 1 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 January 2020

The service was well led.

Details are in our well led findings below.