Medistaff24

Medistaff24 Limited (also known as Medistaff24 Community Care Services) is a domiciliary care agency which is registered to provide personal care and support to younger adults, older adults, people living with dementia, a learning disability and autistic people living in their own homes. At the time of our inspection the service was supporting six older people who were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Improvement was needed in staff recruitment to ensure staff were always recruited in a safe way.

The provider’s quality checks had not always identified where improvements were needed in staff recruitment and employment records.

One person had experienced a missed care call and the provider was in the process of implementing a care call monitoring system at the time of this inspection.

People felt safely supported by the staff in their homes. Staff had been trained in protecting people from the risks of abuse and had risk management information to refer to. People were satisfied with the care and support they received. People felt well cared for and their preferences were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 May 2021 and this is the first inspection.

Why we inspected

This was a planned inspection of this newly registered service.

Enforcement

We identified a breach in relation to Fit and proper person's employed.

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

Follow up

We will request a further action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.