Updated 6 January 2026
Date of assessment: 29 January to 19 February 2026.
Medistaff24 is a domiciliary care agency registered to provide personal care to people in their homes. The service supports older people, younger adults, people with a learning disability and those living with a sensory impairment, physical disability or dementia. At the time of our assessment 12 people were receiving a regulated activity. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
This announced inspection was carried out to review the quality of care and the service’s compliance with legal requirements.
Right Care
People’s care plans contained detailed and personalised information. Care was person-centred, and people were involved in decisions about their support. The service helped people maintain their health and wellbeing and promoted independence. People told us staff listened to them and responded quickly when they raised questions or concerns.
Right Culture
The service placed emphasis on staff engagement, wellbeing and enablement, supporting staff to deliver compassionate, person-centred care. Leaders promoted an open, inclusive culture, and staff told us they felt valued and able to approach management with any concerns.
Right support
Care was consistently provided in a way that was safe and met people's needs. Some aspects of people's care records needed to be improved. Mental capacity assessments were not always detailed and instructions to staff on administering certain PRN (as required) medicines were also not always clear. There was no evidence of this impacting on the care people received but more robust records would strengthen the information to support staff decision making and safe and effective medicines management.
Governance systems were in place; however, we were not assured they were always effective in identifying shortfalls in quality, performance and risk.