The Care Quality Commission
  • Care Home
  • Care home

Archived: Millpool

Overall: Good read more about inspection ratings

1 The Forge, Mill Road, Rumburgh, Halesworth, Suffolk, IP19 0NT (01986) 785565

Provided and run by:
Mrs Alison Priest

Important: This service is now registered at a different address - see new profile

All Inspections

14 August 2017

During a routine inspection

Millpool is a residential care home registered to provide support to one person with a learning disability within a family home environment. The person using the service was unable to communicate their views verbally. We carried out observations and spoke with the provider to come to an understanding about the quality of the care they received.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

The person using the service had been living within the provider’s family home for 20 years. The provider was the only person who provided them with care and support. The person benefitted from being supported by someone who knew them very well and provided them with consistency and continuity of care.

Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and measures were in place to reduce these risks.

The provider had the knowledge, skills and training to provide the person with appropriate support.

The person using the service received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, systems and the attitude of the provider supported this practice.

The person was treated with kindness and respect. They were enabled to remain as independent as possible.

There was a complaints procedure in place and appropriate individuals were made aware of how to complain.

The person using the service was provided with personalised care and was supported to engage in meaningful activity.

Appropriate individuals were involved in the planning of the person’s care and support.

The provider promoted a culture of openness and honesty between them and other services the person accessed, such as day services.

The provider had systems in place to ensure that the person continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.

17 December 2014

During a routine inspection

This inspection was announced and took place on the 17 December 2014.

Millpool is a service which provides care and support to one person with a learning disability. The person using this service lives within the provider’s family home environment.

The service is managed by the registered provider. Registered providers, are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care was provided for one person from within a relaxed, caring family home environment.

The provider had received training in safeguarding people from abuse and was aware of what steps to take to protect the person who lived within the family home.

Risk assessments had been developed and risks managed so that the person was protected and their freedom supported and respected.

Medicines were stored safely and records kept of medicines received and administered.

The person who used the service had access to health care services which meant their health care needs were met.

Meals and menu planning was as it would be within a family home environment. The person’s opinions were sought when planning meals. Dietary advice had been sought when required. This demonstrated that actions required to maintain a healthy diet had been responded to.

Consideration had been given to maintaining relationships that were important to the person. They had been supported with regular opportunities to maintain contact with their family.

The provider worked in partnership with other organisations and supported access to care reviews. This enabled the person and their relatives to express their views with regards to the quality of care provided.

20 June 2013

During a routine inspection

This service provides care and support to one person within a family home environment. During this inspection we spoke with the person who used this service and the registered manager.

We looked at the care records for the person who used the service. Care plans viewed were recorded in a person centred way and contained full and comprehensive information about their health and care support needs.

We looked at how the service provided for the nutritional needs of the person who used the service. We saw that their likes and dislikes as well as dietary advice was well documented and saw that choice was encouraged and provided for.

As part of our inspection we looked at how information in medication administration records and care notes supported the safe handling of medicines. We found that suitable arrangements were in place.

25 May 2012

During a routine inspection

During our visit the registered manager was the support worker for that shift. We observed them interacting with the person who used the service in a warm, caring and respectful manner.

We noted the registered manager supported the person at the pace that the person preferred and responded to their requests for assistance promptly.

We spoke with the person who used the service who told us they were happy with their care, treatment and support and liked living with the registered manager and their family. They told us they did lots of different things each day and had been swimming that afternoon which they had enjoyed.